I live online. I think that’s pretty clear. And I’m well employed. So I tend to pay for the fastest, widest bandwidth available. And so I seek reliable, fast internet service.
For a long time I was with Rogers in Canada. Rogers as the deserved reputation for overpriced service and rotten customer service. A few years ago, I switched to competitor TekSavvy who offered lower prices and better customer service. As an aside, I just switched my parents from Internet/TV/phone service with Rogers to an almost identical package with Bell Canada, and saved them… wait for it… $125 per month.
Of course, Rogers offered to match the offer, or at least to come close. But the customer service experience I’ve had with Rogers has been simply atrocious, including having their representatives outright deny that the thing I was complaining about was happening.
So, I’m supportive of the little guy, anyone who breaks up the Internet monopoly of this country. This applies to our wireless phone services, as well, which are also dominated by Rogers. I presently use Wind Mobile, having recently switched from Mobilicity, though I have no really good reason for having done so.
So… long story short, I’m at a loss for what to do next. See, TekSavvy is essentiallya re-seller of Rogers (and limitedly Bell) infrastructure, packaging it better and offering a more competitively priced suite of services. But I gather that Rogers has been fucking them around a bit, putting TekSavvy-based service calls low on their priority list.
Here are my internet speeds logged the past few weeks/months:
The speeds have been so slow that I’ve been forced to rely upon my cell phone data plan to get all my work done, despite paying top dollar for one of TekSavvy’s most expensive, fastest packages. Here’s how fast the cell phone data service has been:
I’m giving TekSavvy until the end of the month to give me reliable service before I start shopping for a new provider.